Why are email payslips being rejected with a DMARC error?

DMARC stands for Domain-based Message Authentication, Reporting & Conformance. It is a way to prevent and monitor fraudulent email and spam. DMARC enables the owner of an internet domain to limit who can send emails on behalf of email addresses within that domain. For example, the company that owns 'yahoo.com' uses DMARC to limit who can send emails on behalf of addresses that end '@yahoo.com'.

When you email payslips to your employees, our system sends the emails on your behalf and they appear to come from your email address. This can cause problems if your email provider has a strict DMARC policy, causing the payslip emails to be rejected by the recipient's email system.

You can solve this problem by setting the option on the Preferences page so email payslips are sent from a noreply email address. This uses a DMARC-safe from address, along with some text that explains it was sent on your behalf.