Why are the period start and end dates incorrect?

There are a number of ways this can happen, including forgetting to enter a start date for an employee, or missing out pay runs. If this is the first out of sync payment you should return to the 'Gross Pay Details' page and check the period start and end dates.

The period start/end dates affect Statutory Sick Pay, Maternity, Paternity and Adoption Pay, but they do not affect tax or national insurance. If there is no statutory pay, you can normally correct the problem by simply changing the Period End date on the Gross Pay Details page. If the employee does have statutory pay please contact us and we will advise on how to correct the situation.